JLS Express – Korea to Cambodia Parcel & Cargo Delivery Service
Effective Date: April 19, 2026JLS Express ("we," "our," or "us") operates the JLS Express mobile application available on iOS and Android. We provide parcel and cargo shipping services between South Korea and Cambodia, including real-time shipment tracking, delivery-to-door services, an in-app wallet, invoice management, and customer support.
This Privacy Policy explains what personal information we collect when you use our app, how we use it, how we protect it, and the rights you have over your data. By registering an account or using our services, you agree to the practices described in this policy.
We use your information for the following purposes:
We do not sell your personal information. We may share your data only in the following circumstances:
We work with trusted third-party vendors who assist in operating our services — including cloud hosting (Microsoft Azure), push notification delivery (Firebase), and payment processing. These providers access personal data only to perform services on our behalf and are bound by data protection obligations.
To fulfill delivery-to-door orders, we share your name, phone number, and delivery address with local delivery partners in Cambodia as necessary to complete your shipment.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of JLS Express, our users, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Your data is stored on servers hosted on Microsoft Azure
(jls-express.azurewebsites.net). Data may be processed in regions covered
by Azure's data center infrastructure.
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time (see Section 9).
We send notifications about your shipment status, payment receipts, new promotions, and important service updates through:
You can manage push notification preferences in your device settings at any time. Telegram notifications can be unlinked directly within the app (Profile → Settings).
JLS Express provides an in-app wallet allowing you to store a balance, make payments for shipping services, and view transaction history. The wallet is protected by a PIN code and an optional secret word for recovery.
Our app integrates with the following third-party services:
| Service | Purpose | Data Shared |
|---|---|---|
| Google Firebase | Push notifications, crash reporting, analytics | Device token, app usage events |
| Microsoft Azure | Backend hosting & cloud storage | All user & shipment data |
| Telegram | Optional shipment notifications | Telegram Chat ID (if linked) |
Each third-party service is governed by its own privacy policy. We encourage you to review their respective policies: Firebase Privacy, Microsoft Privacy, Telegram Privacy.
Depending on your location, you may have the following rights regarding your personal data:
You can view and update your personal information at any time via the app (Profile → Update Profile). This includes your name, phone number, email, and profile photo.
You may change your registered phone number through the app (Profile → Change Phone Number). A verification code will be sent to confirm the new number.
You may request account deletion directly within the app (Profile → Settings → Delete Account). Upon deletion, your personal information will be removed from our active systems within 30 days, except where retention is required by law or for legitimate business purposes (e.g., financial records).
You can opt out of push notifications through your device settings (iOS/Android). Telegram notification links can be removed within the app.
To request a copy of your personal data in a portable format, please contact us at the address provided in Section 12.
JLS Express is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
Your continued use of the JLS Express app after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:
We aim to respond to all privacy-related inquiries within 7 business days.
JLS Express ប្រមូលរ៉ូ ព័ត៌មានផ្ទាល់ខ្លួនរបស់អ្នក (ឈ្មោះ, លេខទូរស័ព្ទ, អាសយដ្ឋាន) ដើម្បីផ្តល់សេវាដឹកជញ្ជូនពីប្រទេសកូរ៉េទៅខ្មែរ។ យើងប្រើព័ត៌មានរបស់អ្នកដើម្បី ចុះឈ្មោះគណនី, តាមដានការបញ្ញើ, ដឹកទំនិញទៅផ្ទះ, ផ្ញើការជូនដំណឹង និងគ្រប់គ្រង កាបូបលុយ (Wallet)។ យើងមិនលក់ព័ត៌មានរបស់អ្នកទេ។ អ្នកអាចស្នើអោយលុបគណនី ឬកែប្រែព័ត៌មានបានគ្រប់ពេលតាមរយៈ Application។ ប្រសិនបើអ្នកមានសំណួរ សូមទំនាក់ទំនងតាមផ្នែក Customer Service នៅក្នុង App។